Rather than testing your academic knowledge, the primary purpose of behavioral interview questions is to check the competence and skills required for a specific job profile. They are basically premised on answering through exemplification of behaviors as to how your past will precisely indicate your future. And in the case of managers, such questions re significant in interpreting his/her managing skills and how such skills can advantage the firm in future. Following is a catalogue of questions that can aid managers in preparing for a behavioral interview. You may also see IT Manager Interview Questions
1. Describe a major change that occurred in a job that you held? How did you adapt to this change?
The above question is to test how adaptable the upcoming manger is. Here you can provide a brief description of your staff, their style of work under your supervision and how as a team you all overcame difficult of the difficult situations with the help of trust you held for each other. Ponder upon the different changes that came your way. This can include hiring of new staff, new dealers for your company and latest techniques enforced by the law. With this your interviewer can get a hang of how you can handle difficult situations with utmost calm and easiness.
2. Describe a project or idea that was implemented primarily because of your efforts? Describe your role in it?
The sole purpose of this particular question is to know about your ambitious nature and how it can be of benefit to the current company in future. Here you can talk about your most ambitious project which you took as a leader and what all makeovers you implemented in it so as to hike the market returns of the organization. Therefore, the success of your past projects can aid in determining how successful you might be in future. Answer this question with the best of your knowledge and experience. You can also see Behavior Based Interview Questions
3. Give me an example of when you took a risk to achieve a goal?
This particular question is asked to check the analytical capabilities of a candidate. Here you can elaborate on a particular situation that was extremely risky to invest in as the loss could be immense if unsuccessful. Further, discuss about your analyzing and problem solving skills that you utilized in the project and how eventually it gave fruitful results. With this, your employer will be sufficiently acquainted with your style of working and goal orientation.
4. Provide a specific example of a time when you had to address an angry customer?
Answer to the above question needs to be framed with respect to your convincing power that you exercised in your previous firm. Exemplify in terms of why the customer was angry with you and how you were able to convince him/her with your knowledge and capacity. You can also illustrate by talking about on what note the situation was finally concluded and how it affected your company henceforth. Always remember to show your custom in a positive light yet without blaming your company.
5. Tell us about a politically complex work situation in which you worked?
This question is mainly premised on your position as the head of the company. However, they might have been situations when you would have worked under pressure from your seniors as well as faced contempt from your juniors. You need to describe this very situation to the employer along with the ways you dealt with it. This features as a strong exemplar of your business handing skills even after being placed in a complex intermediate position.
6. Have you ever worked in a situation where the rules and guidelines were not clear?
Respond this question calmly and optimistically. Recall a project where you were provided with no technical guidelines or enough material to work upon and how you still managed to work in such a situation. You can discuss about the support that you got from your staff and other team members and how all of you worked in unity in order to accomplish your goals. But specifically, focus upon your competence in handling a project with least guidance. Useful Program Manager Interview Questions
7. Tell us about an experience in which you had to speak up in order to be sure that other people knew what you thought and felt?
An employer is keen to ask the above question in order to check your communicative skills. He is interested to know how well you can speak in public and make your audience comprehend what you mean. A manager should be well equipped in this particular skill of expression and meaning conversation. Try to answer this question by highlighting specific situations and examples that can efficiently bring out your personality and desire to do something good for your organization.
8. What have you done to improve relations with your customers?
This particular question yet again aims at highlighting your convincing side. In addition to this, it also gives an insight into how well you can form a rapport with your customers and indeed make them understand the utilitarian nature of your company. For this, cite some specific examples when you convinced your customers with your communicative, marketing and demonstrative skills that further resulted in high sale of your products followed by high profits in return.
9. What was your most difficult decision in the last six months? What made it difficult?
The purpose of this question is to test your decision making skills that call for the utmost requirement in any company particularly in a manager. Respond this question with respect to a project under your guidance and how your decisions related to it lead to exceptional growth and profit. Describe the difficulty of the project in terms of market competition, lack of technical equipments, strict deadlines etc and how you were able to manage all this with your knowledge and competence. You may also see Interview Questions for Managers
10. How do you keep track of what your subordinates are doing?
The above features as one of the most significant questions asked during a manager interview. A manager should be well acquainted with what his working staff does in the office and how they carry out their everyday responsibilities. This can be done through daily reports, weekly board meetings, and monthly feedbacks in order to increase the staff’s efficiency. Frame your answer keeping the above points in mind and showcase you capabilities of handling your staff effectively.